Terms and Conditions of Sale

This English version is a translation provided for convenience. In case of discrepancy, the French version prevails.

Last updated: 29 July 2026

1. Who sells

The services described below are sold by:

ARENA

• Legal form: EURL (single-member limited liability company under French law)
• Registered office: 229 rue de Solférino, 59000 Lille, France
• French company registration number (SIREN): 934 277 344
• French establishment number (SIRET): 934 277 344 00016
• Trade register: Lille Métropole
• French business activity code (APE): 85.59B (Other education)
• EU VAT number: FR69934277344
• Share capital: €100
• Managing director and publication director: Eliott Raoult
• Contact: contact@examarena.com

ARENA publishes www.examarena.com, the web application app.examarena.com and the Exam Arena mobile app (iOS and Android). Full legal information, including hosting, is available on the Legal notice page.

2. Purpose and scope

These terms govern the sale, to consumers, of the access plans and services described in section 3. They apply to any order placed through the website, the web application or the mobile app, from their last updated date onwards.

They can be reached at any time from the footer of the service. We invite you to read them before ordering and to keep a copy.

By placing an order, you accept these terms in the version online at that moment.

The service is aimed at individuals preparing for a competitive examination, an exam or a recruitment test. It is available from the age of 15. Between 15 and 18, registration is the responsibility of the legal guardians.

3. What we sell

Our offers are set per preparation (French Army, Gendarmerie, National Police, Belgian Police, SNCF, and so on). Buying access to one preparation does not give access to the others.

3.1 Access to a preparation

Three plans coexist. All of them give the same access to the training content of the preparation concerned: exercises, lessons, mock exams, question generator, and depending on the preparation, sport programme and assistant. They differ only in duration and payment method.

Plan	Payment	Duration	Renewal
Monthly subscription	Charged every month	For as long as the subscription runs	Yes, automatic, until cancelled
6-month access	One-off payment	6 months from purchase	No
1-month pass	One-off payment	1 month from purchase	No

The 1-month pass is not offered on every preparation, and it is sold through web payment only, including when you are inside the mobile app.

Part of the content remains available without paying, within the free credits granted to your account. These credits are a gift: they are not sold, not refundable, not convertible into money, and their number may change.

3.2 Interview preparation

This is a service distinct from the access plans above, sold for €39.90, as a one-off purchase, with no subscription and no renewal.

How it works:

1. You answer a 120-statement personality questionnaire, in about ten minutes.
2. Based on your answers and on the examination you are preparing for, we produce for you a document of around twenty pages: profile, strengths to build on, points to watch, interview questions that are likely given your profile, and answer outlines.
3. The document is delivered to your account within 72 hours of the moment when both your order and your answers have reached us, and you are notified by email.

This document is produced for you alone and is only useful to you: it describes your profile.

This service requires an account. Unlike the access plans described in 3.1, it cannot be ordered while logged out: the document is produced from your test answers, which are attached to your account.

It is included in some access plans, which is then stated on the offer page. Where it is included, you are not charged for it again.

⚠️ This service is only open on the preparations where it is configured. If it does not appear in your account, it is not yet open for the preparation you are following.

3.3 What our services are not

See section 10, which deals with the absence of any guarantee of results. It is an integral part of the description of what you are buying.

4. Your account

Access to paid content requires an account, linked to an email address. You are responsible for the accuracy of the information you provide and for keeping your credentials confidential.

You may order without having created an account beforehand. In that case, an account is created automatically from the email address you give to our payment provider, and a sign-in link is sent to that address.

⚠️ Check that address before paying. It alone determines which account your access will be attached to. A wrong or unreachable address will prevent you from accessing what you paid for. If that happens, write to us: we will attach the access to the right account.

5. Prices

5.1 The applicable price

Prices are set per preparation and per plan. The price applicable to your order is the one displayed on the offer page at the time you order. We may change our prices at any time: a price change has no effect on an order already placed, and no effect on the amount of a running subscription until we have informed you.

Some welcome offers are only available for a limited period after your account is created. The applicable period is stated on the offer page.

5.2 Taxes

Prices are shown inclusive of all taxes, in the currency displayed on the offer page, euros by default. The applicable tax is determined from the billing country you provide at payment. The amount displayed is the amount charged: tax is already included and is not added at checkout.

5.3 Prices inside the mobile app

When you buy from the iOS or Android app, the amount actually charged is the one the App Store or Google Play shows you when you confirm the purchase. App stores apply their own per-country price tiers and their own currency conversions. That amount may therefore differ from the price displayed on the web for the same plan.

If the two differ, rely on the amount confirmed in the app store: that is the one you are charged.

6. Ordering, payment and invoicing

6.1 On the web

Payment is processed by Stripe. You are redirected to a secure payment page. We neither receive nor store your card numbers.

Your order is firm once payment is confirmed. Your access opens as soon as we receive that confirmation, usually immediately. If your access is not open within minutes of an accepted payment, write to us: we will attach it manually.

An invoice is issued for every payment made through this channel. You may request a copy at contact@examarena.com, quoting your account email address.

6.2 Inside the mobile app

In the iOS and Android apps, purchases go through the in-app purchase mechanisms provided by Apple and Google. This changes who your seller is, and is worth reading carefully.

On iOS. Apple acts as the seller on its own account. Apple collects your payment, issues the receipt and applies its own terms, in particular regarding renewal, cancellation and refunds.

On Android. The purchase is processed by Google Play under Google's terms, whose arrangements differ from Apple's.

In both cases:

• Cancelling a subscription bought through an in-app purchase is done with the app store, not with us. We have no technical control over it. See section 7.3.
• A refund request for an in-app purchase is made to the app store, under its own rules and timescales. We cannot refund on their behalf money we did not collect directly.
• The receipt is issued to you by the app store.

We remain your point of contact for anything concerning the content, its delivery and the quality of the service, whichever channel you paid through. Write to us at contact@examarena.com.

7. Duration, renewal and cancellation

7.1 The monthly subscription

The monthly subscription is renewed automatically at each monthly due date and charged to the saved payment method, until you cancel it. There is no minimum commitment period.

7.2 Cancelling a subscription bought on the web

Cancellation is requested from your account: My account, Subscriptions tab, cancellation button.

The current journey includes an intermediate step, and we would rather describe it exactly than let you believe it is shorter than it is. Before the confirmation button becomes active, a form asks you for:

• a rating from 1 to 5 on your experience;
• whether you have taken the examination you were preparing for (three possible answers: yes, no, not yet);
• if you answer yes, a further question about its outcome.

Two free-text boxes are also offered; those are optional. This form is currently a mandatory step. That choice is under review.

If this journey blocks you, for any reason whatsoever, write to contact@examarena.com quoting your account email address: we will carry out the cancellation ourselves. We ask for no justification and require no form to be completed first.

Effect of cancellation. It takes effect at the end of the period already paid for. You keep access until that date, and no further payment is taken afterwards. Cancellation does not give rise to a refund of the current period, which has already been delivered.

7.3 Cancelling a subscription bought inside the mobile app

A subscription taken out through an in-app purchase cannot be cancelled from our app. We have no access to it. Cancellation is done:

• on iOS: device Settings, your name, Subscriptions;
• on Android: Google Play app, Payments and subscriptions, Subscriptions.

If you cannot cancel that way, write to us: we cannot cancel on your behalf, but we can guide you and, if needed, confirm your situation to the app store.

7.4 Plans without renewal

The 6-month access, the 1-month pass and the interview preparation are one-off payments. They are never renewed and give rise to no further charge. Access plans end automatically at their term, with nothing for you to do. There is therefore nothing to cancel.

7.5 Deleting your account

You can delete your account from My account, Account tab.

⚠️ While a paid subscription is active, deletion is not possible: it must be cancelled first, otherwise deleting the account would leave a subscription running and charging. The consequences of deletion for your data are described in the Privacy Policy.

8. Right of withdrawal

If anything in this section is unclear, write to us: we will apply whichever reading is most favourable to the customer.

8.1 The principle

When you buy at a distance as a consumer, you are in principle entitled to fourteen days to withdraw, without having to give reasons and without penalty (article L. 221-18 of the French Consumer Code).

8.2 Digital content and waiver of withdrawal

In accordance with Article L. 221-28 13° of the French Consumer Code and EU Directive 2011/83/EU, the right of withdrawal cannot be exercised for the supply of digital content not supplied on a tangible medium where performance has begun with your prior express consent and acknowledgment that you thereby waive your right of withdrawal.

When placing your order, you expressly request immediate access to the service before the expiry of the withdrawal period and waive this right. Once your training or paid access has begun, the service is deemed fully executed and no refund, whether partial or pro-rata, will be granted.

For orders where no content has been started or consumed, withdrawal remains accepted within the fourteen-day period.

8.3 How to exercise your right

Write to contact@examarena.com, or by post to ARENA, 229 rue de Solférino, 59000 Lille, France. No particular form is required: a clear request is enough. Quote your account email address and the order concerned.

Refunds are made to the same payment method used for the order, unless you agree otherwise.

8.4 Model withdrawal form

You may, without being obliged to, use the following form:

To ARENA, 229 rue de Solférino, 59000 Lille, France, contact@examarena.com.

I hereby give notice of my withdrawal from the contract for the following service:

• Service ordered:
• Ordered on:
• Consumer name:
• Account email address:
• Date:

8.5 Purchases made inside the mobile app

For an in-app purchase, the money was collected by Apple or Google. The request must therefore be addressed to them, under their own arrangements. If you run into difficulty, write to us: we cannot refund on their behalf, but we can support your request.

8.6 Refunds outside withdrawal

Regardless of the above, if the service did not work as it should have, write to us. We look at every situation and refund where it is warranted.

9. Availability of the service and evolution of content

We do our best to keep the service continuously available, without guaranteeing it. Access may be interrupted for maintenance, updates, or because of an incident affecting one of our technical providers (hosting, database, payment) or your own connection.

Content evolves during your access period: exercises, lessons and exams are added, corrected, reorganised or withdrawn, in particular when an official syllabus changes or an error is reported. What you buy is access to a living preparation, not a frozen catalogue whose composition is guaranteed.

We may change the features of the service. If a change were to remove a substantial feature of the plan you paid for, we would inform you.

10. No guarantee of results

This section is not boilerplate. It describes the very nature of what we sell.

Our services are training and preparation tools. They do not guarantee success in a competitive examination, an exam or a recruitment test, nor any score, ranking, admission, posting or job. None of our communications, including testimonials, reviews, usage statistics or displayed rates, constitutes an undertaking as to results.

Our content is prepared with care, from public sources and from candidates' feedback. It is neither produced, nor validated, nor approved by the bodies running the examinations, with which we have no connection. Official syllabuses, tests, scoring scales and timetables may change without our being informed. The authoritative information remains that published by the examination organiser, which we encourage you to consult.

The interview preparation described in section 3.2 is neither a diagnosis, nor medical advice, nor an official psychological assessment. It describes tendencies in order to help you prepare for an interview. It prejudges neither your result nor a panel's decision, and has no official standing with anyone.

11. Legal guarantees

You benefit from the legal guarantees provided by law, in particular the conformity guarantee applicable to digital content and services. They apply independently of any commercial warranty and at no cost to you.

12. Personal use and intellectual property

All content within the service (text, questions, answer keys, explanations, lessons, exams, images, audio, video, sport programmes, preparation documents, trade marks, logos and graphic charters) is the exclusive property of ARENA or its partners, and is protected by copyright and database rights.

Your access is strictly personal. It allows you to consult the content for your own preparation, on your devices, for the duration of your access. It transfers no ownership right to you.

The following are prohibited in particular:

• sharing your credentials, and use of your account by another person;
• reproducing, bulk-downloading or extracting a substantial part of the questions, answer keys, lessons or exams;
• redistribution in any form whatsoever: publication, resale, exchange or making available, including free of charge, on a website, a social network, a group chat, a file-sharing space, a document platform or in print;
• using any automated means to collect the content;
• using our content to run a training course or to feed a competing service.

The interview preparation is produced for you: it contains your profile and is intended for you alone.

In the event of a serious or repeated breach, we may suspend or close your access, without refund of the amounts corresponding to the remaining period, and without prejudice to any action we may be entitled to bring.

If you believe that a piece of content infringes a right you hold, write to us at contact@examarena.com: we look at every report.

13. Personal data

The data we collect, the purposes pursued, the recipients, the retention periods and how to exercise your rights are described in our Privacy Policy, which forms part of the contractual information.

It deals in particular with the personality questionnaire data and with the document written from your answers.

14. Complaints, mediation and disputes

14.1 Write to us first

For any complaint, write to contact@examarena.com, or by post to ARENA, 229 rue de Solférino, 59000 Lille, France. Quote your account email address and, if possible, the date and amount of the payment concerned. We reply as quickly as we can.

14.2 Consumer mediation

The French Consumer Code provides that a consumer may use a consumer mediator free of charge with a view to the amicable resolution of a dispute with a trader.

⚠️ As at the last updated date of this page, ARENA has not yet joined a consumer mediation scheme. The process is under way. The mediator's details will be published here as soon as they are known.

We would rather write this than leave the heading empty. This absence deprives you of none of your rights: you can contact us directly, and you can bring proceedings before the competent courts.

If you are habitually resident in another European Union member state, Belgium in particular, you may also turn to the out-of-court consumer dispute resolution body competent in your country of residence.

14.3 Governing law

These terms are governed by French law.

If you are habitually resident in another European Union member state, you retain the benefit of the mandatory consumer protection provisions of your country of residence.

15. Changes to these terms

We may change these terms. The version applicable to your order is the one online at the time you place it. Any substantial change affecting a running subscription will be notified to you by email and will take effect at the next due date, without depriving you of the ability to cancel.

The last updated date appears at the top of this page.

16. Contacting us

• Email: contact@examarena.com
• Post: ARENA, 229 rue de Solférino, 59000 Lille, France

See also the Legal notice and the Privacy Policy.